As Downe’s trusted local florist, we pride ourselves on delivering only the freshest blooms to homes and businesses throughout Downe and surrounding areas. Your satisfaction is at the heart of what we do, and our Fresh Flowers Guarantee reflects our commitment to floral excellence. If your order doesn’t live up to our standards, we’re here to make things right.
If your flowers or plants arrive damaged, wilted, or not as described, please notify us as soon as possible. We ask that you contact us on the same day your order is delivered, ideally within 24 hours, to allow us to assess the issue quickly and efficiently. For damage claims, please retain the original packaging and take a photograph of the product as received. This helps us to resolve your concern swiftly and improve our service for the future.
We guarantee the freshness of our flowers for a minimum of five days from delivery – provided they are cared for according to our instructions. Seasonal variations or delicate varieties may naturally have a shorter lifespan, but we will always let you know if your chosen blooms require special care. If your flowers do not remain fresh within this window due to any issue with our supply or handling, please let us know so we can help remedy the situation.
Your satisfaction is our top priority. In the event of any problem, such as a late delivery, missing products, quality concerns, or damaged arrangements, we offer the following solutions:
Please note that our refund or replacement policy may not apply to flowers that have not been cared for according to guidance, or if the delivery date has passed by several days before an issue is reported.
If you have any issues or concerns with your order, we welcome your feedback and are committed to resolving complaints swiftly and fairly. Please reach out with your order details, photographs if applicable, and a description of the problem. One of our dedicated team members will review your case and get back to you as soon as possible—usually within one business day during our working hours.
Your honest feedback helps us maintain the high standards expected of a local Downe florist and is integral to our continuous improvement.
We are proud to serve the Downe community, offering reliable, professional service for both households and businesses. Every bouquet is hand-arranged with care and delivered with our Fresh Flowers Guarantee. Thank you for choosing Downe Florist—we value your trust and look forward to bringing beauty to your special moments.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
