These Terms & Conditions set out the legal agreement between you (the customer) and Downe Florist, relating to our online flower delivery services in Downe and surrounding areas. Please review these carefully before placing your order. By using our website and purchasing our products, you confirm your understanding and acceptance of these Terms & Conditions. These terms are applicable to all customers based in Downe and nearby localities, ensuring a clear and transparent process for your flower delivery needs.
Downe Florist strives to offer a simple, reliable, and efficient online shopping experience for flower delivery. Placing an order with us comprises the following key steps:
Please be aware that all orders are subject to availability. We reserve the right to substitute flowers or products of equal or greater value and quality in the rare event that your chosen items are unavailable. Substitutions will closely match your original selection, and consideration will always be given to the overall look and colour scheme specified.
Downe Florist accepts a range of payment methods for online flower purchases, including major credit and debit cards. By placing an order, you represent and warrant that you are authorised to use the selected payment method.
All prices listed on our website are in GBP (£ sterling) and include VAT, where applicable. Delivery charges, if any, are clearly indicated at checkout and form part of your final order total. Your chosen payment method will be charged at the time your order is placed.
We take payment security seriously and use industry-standard encryption protocols to process payment information. Downe Florist does not hold or store full payment card details beyond what is necessary to process your order securely.
We understand that circumstances may arise in which you wish to cancel or amend your order. Our policy is as follows:
Customised, bespoke, or specifically tailored orders may have different cancellation or refund conditions. These will be clearly communicated at the time of order, where relevant.
Downe Florist is proud to offer flower delivery services throughout Downe and the adjacent communities. We aim to deliver your flowers on the date you specify; however, delivery dates and times are not guaranteed and may be impacted by factors outside our control.
Please ensure accurate recipient and address details are provided. We cannot be held responsible for non-delivery or delays resulting from incorrect or incomplete information.
Where possible, flowers will be delivered directly to the recipient. Where this is not possible (for example, if no one is home), we may leave the flowers with a neighbour or in a safe location at the provided address, unless you have instructed otherwise.
Any specific delivery instructions should be submitted at the time of order. We cannot accept liability for non-compliance with instructions given after dispatch.
Downe Florist is committed to providing fresh, high-quality flowers with every order. Flowers are a perishable product, but we guarantee their freshness for a minimum of 5 days from the delivery date, provided they are cared for according to instructions supplied. If you believe your flowers do not meet our quality standards upon arrival, please contact us within 24 hours of delivery, supplying photographs where possible.
Upon assessing your claim, and where a fault is found, we may offer a replacement or full/partial refund at our discretion. Please note, we are unable to accept returns of perishable products unless they arrive damaged or otherwise not as described.
Downe Florist’s liability to you in connection with any order will never exceed the total value of your order as confirmed in your order confirmation email. We shall not be liable for any indirect, special, or consequential losses, nor for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, severe weather, delivery vehicle breakdowns, or other force majeure events.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be excluded or limited as a matter of law.
By placing an order with Downe Florist, you agree to provide accurate and up-to-date information. You shall not use our services for unlawful purposes or transmit material that is illegal, offensive, or infringes on the rights of any other person.
You must ensure that the recipient is available to receive the delivery. If the flowers are left safe or with a third party, responsibility passes to the recipient at the point of delivery or as otherwise instructed by you in your order.
All content included on the Downe Florist website, such as images, text, and product descriptions, is the property of Downe Florist or our licensors. This material is protected by copyright and other intellectual property laws. You may use content solely for the purpose of purchasing from, or engaging with, Downe Florist’s services. Any other use, including reproduction, modification, or distribution, is strictly prohibited without our written consent.
Downe Florist respects your privacy and processes your personal information in accordance with applicable UK data protection laws. Details provided by you during the ordering process will only be used for the purposes of fulfilling your order or in accordance with our privacy policy. For further information on how we manage your personal data, please refer to our privacy policy.
These Terms & Conditions, and any contract between you and Downe Florist, are governed by and construed in accordance with the laws of England and Wales. You and Downe Florist agree to submit to the exclusive jurisdiction of the English courts for any disputes arising under or in connection with these Terms.
Downe Florist reserves the right to amend these Terms & Conditions periodically. Updates will be posted on our website with the effective date indicated. Your continued use of our services following any changes constitutes your acceptance of the updated Terms. We recommend you review these regularly to remain informed of your rights and obligations.
If any part of these Terms & Conditions is found to be unenforceable, the remaining provisions will remain in full force and effect. Failure by Downe Florist to enforce any right will not constitute a waiver of that or any other right.
Service Coverage Note: These Terms & Conditions cover all orders placed for delivery in Downe and the surrounding areas. If you have queries about whether your delivery address is included within our service region, please contact us before placing your order.
Thank you for choosing Downe Florist for your online flower delivery needs. By using our services, you help us deliver beautiful moments across Downe and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Downe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Downe.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
